FAQ's

We love hearing from you, but feel free to check out our FAQ's section to see if you can get your answer even quicker.

WHY ARE BASE PRO ARTISTS BRUSHES BETTER?

Here at BASE Pro Artists, you may have guessed but we love brushes!! And we have quite literally made our way around the world to find the right producers for our products.

 

Developed by makeup artists and hand crafted using premium materials, our brushes deliver product evenly and smoothly ensuring ultimate application. 

 

AND YOUR ACCESSORIES?

We haven't forgotten, developed with makeup artists in mind, we know that time is precious as a Makeup Artist and great storage solutions are not that common. Developed with strong resin zips, because we know you will always want to try and squeeze in that extra product which you just might need. Good quality PVC, so your bag won't instantly fall apart and you can see what products are inside, and innovative designs, made to suit you and your needs.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Visa Debit, MasterCard) and Paypal.

 

IT SEEMS I CAN ONLY PAY THROUGH PAYPAL IS THIS CORRECT?

Yes and no, Paypal is our payment gateway, i.e. it is how we accept our payments, however, you do not need to be signed up with Paypal to pay us. When you click through to pay you will see below the login there is an option to pay via credit/debit card without signing up to the Paypal system. By clicking this, you will be able to pay as normal.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

At present we currently accept orders from UK, USA, France, Germany, Spain, Italy, Portugal, Belgium. 

 

If you are looking to order our products and are not covered by our delivery, please do get in touch.

 

HOW DO I FIND OUT MORE ABOUT YOUR PRODUCTS?

If you would like to find out more about our products please feel free to subscribe to our updates and check out our blog and social media accounts.

 

WHEN WILL I RECIEVE MY ORDER?

Standard delivery time for this the UK is 2-5 working days from the order's dispatch date. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays).

 

International deliveries usually arrive within 3 weeks and any customs charges will be sole responsibility of the person ordering the item.

 

HOW DO I RETURN AN ITEM?

We hope you love your purchases, but if for any reason you do need to return something to us, we've made it as simple as possible to do so.

 

Just return the item in its original packaging within 14 days of receiving your order and enclose the completed returns form.

 

For reasons of health and safety we will only be able to offer a refund or exchange on unused items.

 

WHAT SHOULD I DO IF I RECIEVE A FAULTY OR DAMAGED PRODUCT?

In the event that your item is faulty please return the item in its original packaging within 14 days with your completed returns form and we will be happy to refund or exchange your item.

LETS KEEP IN TOUCH

Want some more info about our brushes? Or about us? Why not pop us an email.

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© 2015 BASE Pro Artists

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